When you need aid,
start here.
A clear path from a member’s request to ATG’s decision—with compassion, documented review, and respect for your family.
You can learn about the process here, but applications and private documents belong inside the authenticated member portal.
Request Aid — Sign In- 01
Sign in to your member account
Use your member account to access aid requests. A public visitor cannot submit an aid application or upload sensitive documents.
- 02
Start a Janazah aid request
Choose the eligible household member and provide the information needed to explain the request.
- 03
Provide the required documents
Submit the death certificate and the funeral invoice or estimate, plus any additional documentation requested by ATG. Plus requests may require evidence relating to the additional aid sought.
- 04
ATG verifies the request
The team checks active membership, waiting periods, household eligibility, supporting documents, and the applicable service rules.
- 05
Review and decision
ATG considers the request against the available pool funds. A request may require more information, be approved, or be declined. Approval and payment are not guaranteed.
- 06
Follow the outcome
In the production member portal, review your request status and any instructions from ATG. Approved assistance follows the arrangements confirmed by the team.